Deputy Store Manager

Position: DEPUTY STORE MANAGER

Position

DEPUTY STORE MANAGER

MISSION

Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through :

• Business Development
• Team motivation
• Boutique operations excellence
• Clienteling

Acts as an Ambassador of the Maison inside and outside the boutique : naturally embodies the BVLGARI credo.

Takes operations decisions independently without the presence of the store manager.

Job responsibilities
1. BUSINESS DEVELOPMENT – grow the business

• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge / curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

2. TEAM - motivate and reinforce engagement

• Under the supervision of the store manager :
• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising)
• Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way - Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs) - Plans ahead daily huddles - Identifies team training needs
• Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed

3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly

• Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager
• Leads and organizes the inventories in liaison with support function teams (logistics, finance)
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance
• Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric
• Coordinates daily customer service operations (i.e. : sales processes, orders and payments)
• Follow-up with the sales administrator for the respect of deadlines and payments
• Ensures the coordination with Mall in regards to Mall police permits
• Supports in identifying stock opportunities, trends and elaborate action plan
• Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)

4. CLIENTELING – deliver memorable and unique experiences to our guests - Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)

• Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship
• Shares and gathers ideas on clienteling activities

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