Store director

Job Description

Employment Type: Full Time

Contract Type: Permanent

Company: Sephora

Location: Qatar

Posted: 1 day ago

Mission: To ensure the delivery of exceptional operational and commercial standards throughout the store with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team whilst managing within agreed budgets.

• Client Experience
  • Embody Sephora Attitude and set an example in front of the team.
  • Provide support to the team in difficult situations ensuring client satisfaction.
  • Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
  • Take over floor leadership segments and ensure the floor is always managed and covered.
  • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
  • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Inspire the team to use digital tools to deliver a customized service.
  • Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
  • Encourage team to use digital (Happy App) to deliver a customized service; responsible for daily follow up.
  • Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
  • Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPIs.
  • Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPIs.
  • Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
• Sales
  • Implement retail priorities and inspire commercial success.
  • Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
  • Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
  • Reinforce sales policies and techniques established at the Sephora University with all team members.
  • Balance and drive the sales target among selective exclusive and Sephora Collection.
  • Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
  • Create disruptive internal competitions to motivate the team and boost the achievements.
• Operations
  • Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
  • Inspire the management team to enforce the policies and procedures referring to product testers, prices, merchandising and other partners (Brands, helpers, security).
  • In collaboration with the operation manager the store's projection of an excellent image through cleanliness and product restocking.
  • Encourage the team to apply and follow established policies and procedures regarding store operations.
  • Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
  • Work with the Operations Manager to ensure that VM merchandising quality animation and marketing standards are met.
  • Provide support to the relevant head office department in providing feedback and analyzing data on all operational aspects.
• Business
  • Provide support to the Head of Retail with knowledge of the market conditions, competition and client needs.
  • Establish monthly reports including competitors’ activities.
  • Analyze all relevant KPIs and propose action plans for improvement and forecast future performance.
  • Develop and propose short- and long‑term strategies to drive top and bottom line / brand sales.
  • Proactively provide the Head Office and Category Managers with product recommendations and qualitative feedback based on local knowledge.
  • Put in place action plans to boost business and maximize product performance leveraging visual…