Store manager lacoste - villagio mall retail & distribution

business Chalhoub Group

work full-time

A week ago

INSPIRE

EXHILARATE

DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has pledged to reach Net Zero by 2040.

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back‑office team.
• Leverage all types of point of sales online and offline.
• Provide a clear vision to the team about the business and store’s vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s e‑commerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e‑commerce orders are prepared and processed within the set SLAs in terms of quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whats App, etc.) and ensure the team is well versed with it or otherwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
• Ensure that all processes are compliant with legal, safety, security,…