Coffee Specialist – Retail

Coffee Specialist – Retail

ABU ISSA HOLDING

Posted today

Job Summary:

The Coffee Specialist – Retail & Sales Associate is the face of the brand within the store, responsible for creating an engaging customer experience through expert coffee knowledge, personalized service, and strong sales performance. The ideal candidate combines a passion for coffee with retail sales skills to educate customers, promote products, and drive business results.

Customer Engagement & Sales

• Welcome customers warmly and provide exceptional service throughout their store visit.
• Understand customer preferences to recommend coffee blends, machines, and accessories tailored to their needs.
• Achieve and exceed individual and store sales targets through upselling and cross‑selling.
• Conduct coffee tastings and demonstrations to engage customers and promote product awareness.
• Build and maintain long‑term relationships with customers to encourage repeat business.

Product Knowledge & Expertise

• Demonstrate deep knowledge of coffee origins, flavor profiles, and brewing methods.
• Stay informed on product launches, promotions, and new brewing innovations.
• Educate customers on coffee preparation techniques and proper machine maintenance.

Store Operations

• Support daily store operations, including inventory management, stock replenishment, and merchandising.
• Maintain visual standards and cleanliness of the retail space.
• Operate POS systems accurately for sales transactions and returns.
• Adhere to company policies, safety, and hygiene standards.
• Work collaboratively with team members to ensure smooth store operations.
• Share knowledge and insights to help others improve product expertise and sales performance.

• Minimum 1–2 years of experience in retail, hospitality, or customer service (coffee industry experience a plus).
• Strong passion for coffee and customer engagement.
• Excellent communication and interpersonal skills.
• Proven ability to meet or exceed sales goals.
• Basic knowledge of brewing techniques, espresso machines, and coffee products preferred.
• Well‑groomed, professional, and confident in interacting with diverse customers.

Job Type: Full‑time

• What’s your previous/current salary?
• What’s your salary expectation?
• Do you have basic knowledge of brewing techniques, espresso machines, and coffee products?
• What’s your earliest availability to join our company?
• Do you currently hold a Barista Training or Coffee Specialist certification?

Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.

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