Store Manager | Retail | Watsons

Store Manager | Retail | Watsons | Qatar

Overview Of

The Role:

The Store Manager is responsible for leading a team to achieve high levels of customer service and in-store execution to drive sales and profitability targets. The role requires excellent communication and people skills to influence the team to deliver outstanding customer service. The manager must be able to analyze sales figures to strategize and achieve business targets, while managing financials such as P&L and store KPIs.

What You Will Do:

Profit Financial:

• Drive, monitor, and review sales performance and recommend action plans to deliver sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance with selling personnel to update performance and recommend improvements.
• Implement strategies and ensure 100% execution of all programs to achieve sales targets of exclusive products and submit feedback on promotion effectiveness.
• Manage and control store-approved operational expenses (OPEX) such as utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize store controllable expenses.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and timely replenishment of stocks.
• Ensure consistent, accurate, and timely inventory adjustments (e.g., GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
• Comply consistently with the Brand of Service Standards when dealing with customers.
• Ensure customer shopping experience exceeds expectations.
• Handle and report product queries and complaints, offering advice professionally aligned with the Brand of Service Standards procedure.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Drive selling techniques to achieve target conversion/transaction rate.
• Cascade ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines regularly.
• Check and validate the proper implementation and execution of promotional and store activities (e.g., promo callouts, hero displays, and price changes).

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP.
• Demonstrate strong analytical skills and understanding of the system and reporting.
• Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
• Liaise with mall management and handle store documentation as appropriate (daily reports, banking, refunds, exchanges, etc.).

• Plan and monitor Personal Development Plans and in-role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagement.
• Conduct performance review completion and discussion.

Required Skills To Be Successful:

• Strong leadership and team management abilities.
• Excellent customer service orientation and empathy.
• Proactive initiative-taking with good team spirit.
• Strong analytical skills and retail systems understanding.

What Qualifies You For

The Role:

• Bachelor or Master's degree is preferred.
• Minimum 5+ years of experience in retail and team management in the beauty sector.
• Proficiency in retail operational skills (stock management, visual merchandising, systems, cash management).
• Demonstrated management and people development skills, leadership abilities, and problem-solving competence.