Clinical Receptionist & Booking Clerk

Main area Administration Grade Band 2 Contract Permanent Hours Part time - 14 hours per week (Rota will be discussed at Interview) Job  

Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Bassetlaw Hospital Town Worksop Salary £24,465 pro rata per annum Salary period Yearly Closing 16/01/2026 23:59

The post holder will provide administrative/reception service support to facilitate the patient pathway. The post holder will work flexibly across services to provide receptionist cover and a booking service, and undertaking a range of general admin tasks as and when required.

The post holder will build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP’s) to ensure functions of the role are carried out correctly and within given timescales.

The post holder will ensure accurate data recording using the Patient Administration System (PAS) to book outpatient events in accordance with clinical instruction and national/local waiting time target dates.

The post holder may be expected to work on a rota basis to ensure appropriate service cover at all times; this may include cross site working and within our other reception areas

• Provide a professional reception role to all patients arriving for outpatient appointments, ensuring demographics are checked and collating any missing data. Providing a professional and courteous service at all time.

• Provide an outpatient booking service, using agreed processes to ensure effective use of clinic capacity in accordance with national/local/clinically instructed waiting times

• Liaise as appropriate with clinicians and clinical administration teams to ensure correct recording of patient pathways

• Allow early opportunity to elevate capacity issues in accordance with SOP

• Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes and system discharges

• Provide a professional, sensitive and courteous service for appointment and pathway enquiries, acting in line with policy and associated SOPs

• To schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams such as clinical areas and the booking team where appropriate.

• Arrange patient transport and interpreters for outpatient appointments where appropriate.

• Respond to appointment queries in a timely manner in line with local agreed methods.

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

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