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Service Delivery Advisor

Job in Doncaster, South Yorkshire, DN1, England, UK
Listing for: Refood
Full Time position
Listed on 2025-12-04
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: SERVICE DELIVERY ADVISOR

We are inviting applications for a Service Delivery Advisor to join our ReFood Doncaster site. This is a full-time, permanent position working 40 hours per week, Monday to Friday.

As a Service Delivery Advisor, you will provide essential support to ensure the smooth operation of our service delivery, commercial, and logistics functions. Your responsibilities will include:

  • Acting as the first point of contact for customer enquiries via telephone and email
  • Managing the customer account database, including data entry, analysis and KPI reporting
  • Providing administrative support to the Commercial and Logistics teams
  • Handling customer complaints and following up on service issues
  • Participating in an out-of-hours support rota (paid in addition to basic salary)
  • Managing and directing sales enquiries to relevant team members
  • Building and maintaining strong internal and external customer relationships
  • Providing sales support to the ReFood sales team
Job Requirements
  • Good standard of formal education
  • Experience in customer service and sales office environments
  • Strong ability to prioritise workload and respond promptly
  • Proactive, with the ability to use initiative to resolve issues
  • Able to build strong commercial relationships across various organisations and contact levels
  • Commercially aware, financially literate, and business-focused
  • Excellent written and verbal communication skills
  • Proficient IT skills, particularly in MS Office (Excel and Word)
Location

Doncaster

To Apply

Please apply in writing with your CV and covering letter to: HR Department, Ings Road, Doncaster, DN5 9TL
or email:

#J-18808-Ljbffr
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