Service Delivery Advisor

We are inviting applications for a Service Delivery Advisor to join our ReFood Doncaster site. This is a full-time, permanent position working 40 hours per week, Monday to Friday.

As a Service Delivery Advisor, you will provide essential support to ensure the smooth operation of our service delivery, commercial, and logistics functions. Your responsibilities will include:

• Acting as the first point of contact for customer enquiries via telephone and email
• Managing the customer account database, including data entry, analysis and KPI reporting
• Providing administrative support to the Commercial and Logistics teams
• Handling customer complaints and following up on service issues
• Participating in an out-of-hours support rota (paid in addition to basic salary)
• Managing and directing sales enquiries to relevant team members
• Building and maintaining strong internal and external customer relationships
• Providing sales support to the ReFood sales team

• Good standard of formal education
• Experience in customer service and sales office environments
• Strong ability to prioritise workload and respond promptly
• Proactive, with the ability to use initiative to resolve issues
• Able to build strong commercial relationships across various organisations and contact levels
• Commercially aware, financially literate, and business-focused
• Excellent written and verbal communication skills
• Proficient IT skills, particularly in MS Office (Excel and Word)

Doncaster

Please apply in writing with your CV and covering letter to: HR Department, Ings Road, Doncaster, DN5 9TL
or email: