Order Taker & Fulfilment Coordinator

Overview

Tarmac Doncaster, England, United Kingdom

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Step into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you’ll be at the centre of our supply chain operations—capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers.

If you thrive in fast-paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact.

• Process customer orders via phone, email, and digital platforms
• Verify product codes, quantities, and delivery instructions
• Ensure timely order processing aligned with SLAs
• Resolve order discrepancies and missing details
• Schedule and monitor deliveries with transport planners and logistics partners
• Keep customers informed on order status and changes
• Handle and escalate customer queries
• Maintain accurate records of interactions and resolutions
• Support peak periods and assist the Lead Coordinator

• Pragmatic, resilient, and solutions-focused
• Clear, confident communicator with a customer-first mindset
• Comfortable with numbers and written communication
• Experienced with planning tools and logistics systems
• Collaborative and constructive in challenging situations

• Proven experience in fast-paced logistics and order-taking environments
• Strong continuous improvement mindset
• Solid understanding of logistics planning systems and processes

• Operational efficiency and relationship-building skills
• Positive, proactive communication style
• Customer service excellence

This is more than coordination—it’s your chance to shape performance and customer satisfaction. Ready to make an impact? We’d love to hear from you.

In addition to this role we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks)
• Training and development opportunities

Note:

Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications and the closing date may be moved forward; apply promptly to avoid disappointment.

Attached documents:
Job Reference tarmac/TP/67621/7219

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Distribution, Supply Chain, and Other
• Industries:
  Construction

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