Service Co-Ordinator

Can you bring your experience to our service team at ASSA ABLOY? Join our team based in Sheffield, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

Reporting to the Service Operations Planning Manager, you will be responsible for managing and coordinating Service Agreements across their full lifecycle, including renewals, new contract administration, reporting, and customer communication. It acts as a key link between customers, sales, service operations, and external teams, ensuring accurate data management, timely reporting, and a high standard of customer service while supporting sales performance and operational planning.

You would also:

• Manage end‑to‑end Service Agreement processes, including renewals, new contracts, system logging, and order follow‑up.
• Prepare, generate, and distribute regular sales and Service Agreement reports to support management, sales, and operations.
• Maintain strong relationships with customers, including National and Tier 1 accounts, ensuring clear communication and customer satisfaction.
• Support internal and external sales teams by providing leads, analysis, and timely information to meet targets and deadlines.
• Ensure data accuracy, reporting integrity, and professional communication standards across all customer and internal interactions.

• Strong commercial awareness with effective sales negotiation and customer service skills.
• Detail oriented, with the ability to manage data, systems, and processes accurately.
• Highly numerate and articulate, with confident verbal, written, and telephone communication skills.
• The ability to perform effectively in fast‑paced, pressurized environments, showing initiative and professionalism.
• Experience in using CRM and ERP systems while maintaining high standards in customer‑facing interactions.

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary.
• Variety of benefits including courses, and discounts on various products … to name just a few!

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We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at

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Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.