Weekend Showroom Host

Job Summary

As a Showroom host working at Audi Doncaster, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors ensuring they are well attended to at the Dealership and assisting them where appropriate. You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.
• Guaranteeing all visitors consistently receive a professional and courteous welcome.
• Utilising the email and database system to record and promptly and accurately distribute messages.
• Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers’ comfort while they are on site.
• Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.

• Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.
• Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
• Impeccable standard of personal presentation.
• A customer centric approach, always striving to deliver service above customer expectations.
• A passionate, enthusiastic, proactive, professional approach!

• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service plus bank holidays.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

We aim to treat our colleagues with respect and support their development. Everyone connected with JCT
600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry.

JCT
600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.