Showroom Host

Showroom Host

Join to apply for the Showroom Host role at JCT
600 Ltd
.

As a Showroom Host at Mercedes Benz, you will handle all incoming telephone calls professionally and promptly connecting callers to the relevant person or department while ensuring the highest level of customer experience. You will also welcome visitors, ensuring they are well attended to at the Dealership and assist them where appropriate.

You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.
• Guaranteeing all visitors consistently receive a professional and courteous welcome.
• Utilising the email and database system to record and promptly and accurately distribute messages.
• Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers’ comfort while they are on site.
• Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.

• Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.
• Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
• Impeccable standard of personal presentation.
• A customer centric approach, always striving to deliver service above customer expectations.
• A passionate, enthusiastic, proactive, professional approach!

• Market aligned Salary
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Training & development: From foundation to advanced levels through brand partner training and JCT
  600 academies
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT
600

• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT
  600” philosophy and seven colleague commitments

At JCT
600, you’re always a name, never a number
. Ready to drive your career forward?

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JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT
600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

Not Applicable

Part‑time

Customer Service

Automotive and Retail Motor Vehicles