Service Team Leader

As a Service Team Leader working at our Changan/Approved dealership in Doncaster, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self‑motivated and friendly individual who is dedicated to providing an exceptional customer experience.

• Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
• Responding to customer enquiries by telephone, email and in person and successfully converting these into firm bookings.
• Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
• Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
• Invoicing completed work and taking payments where required.
• Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
• Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.

• A proven track record of achieving high levels of customer satisfaction.
• A customer‑centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
• Strong IT skills are essential and experience of using databases would be desirable.
• Ability to work to targets, deadlines and under pressure.
• Ability to quickly build strong relationships.
• A driving license free from excessive penalties.

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:
  Enhanced paid maternity and paternity leave
• Training & development:
  From foundation to advanced levels through brand partner training and JCT
  600 academies

Read more about our Employee Benefits - JCT
600

• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT
  600” philosophy and seven colleague commitments

At JCT
600, you’re always a name, never a number. Ready to drive your career forward?

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JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT
600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

• Not Applicable

• Full-time

• Customer Service, Sales, and Administrative

• Automotive and Retail Motor Vehicles

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