Sales and Service Coordinator

Final date to receive applications: 8 January 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Doncaster

Reporting To: Lindsey Thorns / Jessica Phillips

Compensation: £27,846 - £29,725 / year

We are a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. Ecofficiency delivers industry‑leading soil classification through testing kits and state‑of‑the‑art mobile Site Lab. We were founded on the principle of delivering best practice and by employing innovative methods to minimise environmental impact, supported by Eco Intelligence, the company’s online management portal for all reporting needs.

Our extensive experience in the waste management industry gives us an excellent understanding of what customers are looking to achieve to meet their business objectives in today’s competitive market.

• Community
  :
  We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague
  :
  We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer
  :
  We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment
  :
  Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Are you passionate about delivering excellent customer service? Whether you’ve gained experience in an office, retail, or hospitality environment, we want to hear from you! As Sales and Service Coordinator at Ecofficiency
, you will work with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. You will establish strong relationships with customers and supply chain partners to book in customer orders.

You will ensure that day‑to‑day operations run smoothly through organisation and prioritisation of your workload while managing ad‑hoc queries and using problem‑solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will thrive in a fast‑paced environment, enjoy working as part of a group while also taking responsibility for your own workload and building relationships with your customers.

You will take ownership of customer complaints or queries, ensuring they are investigated and resolved promptly. Working well under pressure, you will pay attention to detail and raise quotations for products and services in accordance with KPIs and SLAs.

• Working hours are 42.5 per week, Monday to Friday, 8am‑5pm or 8:30am‑5:30pm with a half‑hour lunch and two 15‑minute breaks.
• Full‑time office work in Doncaster; applicant must live within a reasonable distance to travel to DN9 3GA.
• This is an office‑based role with some hybrid working available after probation.

• Excellent communication skills and telephone manner.
• Strong organisational skills and time management – able to work accurately in a fast‑paced environment with attention to detail.
• Responds well to pressure, able to meet deadlines.
• Negotiates and identifies business opportunities.
• Enthusiastic, driven and determined.
• Confident with Microsoft Office programmes.

• Delivered outstanding customer service in a previous role.
• Can work independently and manage time while being an effective team member.
• Grade C in Maths & English GCSE.
• Basic IT skills – proficient with Word, Excel, PowerPoint.

Experience working in the waste industry.

• Financial perks:
  Pension scheme, length‑of‑service rewards, referral bonuses.
• Exclusive discounts:
  MyPerks platform, Cycle‑to‑Work scheme, gym membership discounts, skip‑hire discounts.
• Health & wellbeing:
  Flu jabs, eyecare vouchers, Employee Assistance Programme.
• Mental health support:
  Confidential counselling, MyPerks Wellbeing Centre, access to trained Mental Health First Aiders.
• Family‑friendly:
  Enhanced maternity/paternity leave, birthday off, holiday trading scheme.
• Community engagement:
  Volunteer days and collaboration with local charities.
• Generous holiday:
  Start with 23 days, rising with service, plus buy/sell options.
• Employee voice:
  Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.