Customer Experience Coordinator

Join to apply for the Customer Experience Coordinator role at The Pet Vet

Location:

Doncaster

Department:
Non-Clinical

Salary: £12.47

Hours:

28

Contract Type:
Permanent

We're on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Doncaster! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

We're looking for a part-time customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Hours would be spread across 4 days and include a 1 in 4 weekend rotation.

Our Customer Experience Coordinators are often our customers first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We operate a deskless reception at The Pet Vet Doncaster. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check‑in process on a tablet, as well as talking through the services we offer that may be of benefit.

For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check‑out process and ensure the customer has time to ask any questions they might have.

We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services they are able to provide.

We are constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery. Could you be the newest member of our fabulous team?

We're part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We're committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We're continually investing in developing our growing team and there's never been a better time to join us!