German Speaking Customer Service Advisor; FTC GearMusic

Our Story

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.

Our ideal applicant will be able to communicate well with our customers speaking German. This is a fixed term contract until 13th Feb 2026.

Ideally you will also be passionate about music and/or audio-visual products. Whether you are a DJ, play in a brass band, drum in a marching band, or love researching the latest home cinema or Wi‑Fi tech on the market we can use your knowledge.

• Answering inbound calls (and a few emails) from customers
• Providing customers with friendly and professional advice on a wide range of musical instruments and related products and/ or audio visual & equipment
• Resolving challenging customer enquiries and escalating where appropriate
• Becoming a valued member of our specialist Customer Service team!

Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.

• Excellent written and verbal communication skills in German (C1/C2 level)
• Confidence and an exceptional telephone manner with the ability to build rapport with customers
• Some experience of working in a customer service environment
• Computer literate to a high standard, with good Microsoft Office skills
• A good knowledge of musical instruments and equipment would be hugely beneficial
• Reliable and committed to providing first class advice and service
• Highly communicative
• Ideally have an interest and appreciation of music

We are predominantly looking for candidates to work at our head office in York. Working hours would be 9am till 5:30pm Monday to Friday with occasional Saturday working.

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
• Free car parking with access to electric charging points
• Our modern office space features an onsite café and bar where we hold regular social events.
• Onsite gym and physio with Gear4music discounts & perks
• A relaxed dress code and a great coffee machine to make your day more enjoyable.