1st Line IT Support Technician

About The Role

Join Our Team as a 1st Line IT Support Technician!

At Hesley
, we’re looking for a proactive and customer-focused 1st Line IT Support Technician to keep our organisation running smoothly. If you love solving problems and helping people, this is your chance to make a real impact.

• Deliver responsive, effective first-line technical support across the organisation.
• Ensure timely resolution of IT issues and maintain high levels of user satisfaction.
• Support the smooth operation of Microsoft 365 technologies
  , core IT systems, and hardware.
• Establish system documentation to provide support for the organisation.
• Undertake key IT operational processes in a timely and accurate manner.

• Work with modern technology tools in a collaborative, supportive team.
• Access professional development and training opportunities.
• Gain exposure to leadership responsibilities and clear paths for career progression.

• A passion for IT and helping people.
• Strong problem-solving skills and attention to detail.
• Experience with Microsoft 365 and IT hardware.

The Ideal Candidate Will Have:

• 5 GCSEs (grades A*-C / 9-4 or equivalent), including English Language and Maths

• Proven experience in a 1st Line IT Support role (or similar)
• Strong working knowledge of Microsoft 365 technologies
• Excellent troubleshooting and problem-solving skills
• Clear and confident communication skills
  , both written and verbal
• Ability to manage time effectively and prioritise tasks

• Experience with Active Directory
  , Windows OS
  , and basic networking principles

• A customer‑first mindset with a calm, professional approach under pressure
• Willingness to travel regularly to sites across Yorkshire

• Continuous support and feedback through 1:1 supervision
• 6 weeks holiday
• Ongoing free mandatory and development training days
• Regular promotion opportunities
• Pension scheme
• Cycle to work Scheme
• Black hawk Scheme
• Access to our employee assistance programme, which includes physiotherapy and counselling services

Hesley Group are proud to be a Living Wage Employer, ensuring every one of our colleagues is paid at least the real living wage, reflecting the true cost of living. It’s our commitment to fairness, a recognition of skill and a heartfelt thank you to the incredible people who make what we do possible.

Diversity, equality and inclusion are a priority for us. We aim for all our colleagues to feel valued and respected, so we're building an inclusive culture which supports people from all backgrounds and communities to be at their best  encourage applications from individuals of all backgrounds and celebrate all forms of diversity, including (but not limited to) ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, socioeconomic status, family or parental status, beliefs and religions.

We believe that it’s by drawing on different perspectives and experiences that we’ll continue to support and offer the best possible care, education and vocational opportunities for young people and adults with learning disabilities.