End User Support Apprentice – Level 3 IT Apprenticeship

2026 End User Support Apprentice – Level 3 IT Apprenticeship

Location:

Doncaster, United Kingdom

Start Date:

07 September 2026

Salary: £24,000 per annum

Employee type:
Permanent

Working

Schedule:

37 hours a week, Monday - Friday across 3 shift patterns covering hours between 7:30am and 6pm

We are recruiting apprentices to work as part of the UK Service Desk Team whilst also undertaking an IT Technician Apprenticeship.

• Earn while you learn
• Job specific training experience
• Recognised qualifications
• Permanent role from day one
• Tuition fees for university or approved training providers are fully covered

This role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.

For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18‑month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment.

You will be given one day per week to focus on your academic studies, with the other four days spent applying your learning in a real‑life IT/IS team.

• 5 GCSEs at grades 9‑4 (A‑C) including Maths and English

• 201 hours annual leave (plus a company day and bank holidays)
• Company Pension
• Health Care Cash Plan
• Life Insurance
• Discount Portal
• Performance-related pay uplifts
• 80 Hours Volunteering (first two years)

Please note, assessment centres for shortlisted candidates will be held between February - May 2026.

Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.

Closing date:
Our applications will close at 11:59pm on Thursday 12 February 2026.

Recruitment Process:
For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr.

Due to the nature of the work that we do at Thales, all our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.

This role requires Security Clearance (SC). It would be advantageous if currently held. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.

Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales.

Thales UK is committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!

• Not Applicable

• Full-time

• Information Technology

• Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing

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