Insurance Advisor

Based in Doncaster, One Call Insurance is a well-established local contact centre which has been operating for over 25 years. We provide a range of services within the Insurance Industry and pride ourselves in ensuring we deliver the best outcomes to both our consumers and employees. We pride ourselves on innovation, customer satisfaction and a supportive team culture.

Within all our roles you’ll play a vital part in guiding clients through their insurance journey. We have several departments which specialise in each area, throughout your role responsibilities will include:

• Consultative Sales: Engaging with customers to understand their needs and guide in the setting up of their policy.
• Policy Management: Assisting with setting up new policies, renewals, and adjustments to ensure full coverage.
• Customer Support: Addressing inquiries, resolving concerns, and delivering a seamless customer experience.
• Claims Assistance: Providing guidance through the claims process with empathy and efficiency.
• Retention and Growth: Building lasting relationships with clients and providing excellent service at all times.

• A customer-focused attitude with a passion for problem-solving.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• A motivated, results-driven mindset with a commitment to exceeding targets.
• Previous experience in insurance, sales, or customer service is a plus, but not required – we provide comprehensive training!

• Comprehensive Training: Gain the skills and knowledge needed to succeed and grow in your career.
• Career Progression: We invest in our team with constant internal opportunities to learn about different areas of the business and move between departments. For those that are hungry for more, we have our Course of Excellence programme – which in essence is a fast track to management program for our top performers.
• Supportive Environment: Join a collaborative team where your contributions are valued.
• Making a Difference: Help people protect what matters most to them while delivering an exceptional experience.

• Milestone benefits
• £20 per hour overtime
• On-site parking
• Company events
• Company pension
• Dress down
• Incentives

Our salary package places your earning opportunity into your own hands with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service.

Our opening hours are 9am – 8pm Monday to Friday and 9am – 4pm on weekends and Bank Holiday’s. The opening times do vary in some teams but all shift patterns and working schedules will be discussed within your interview.

It’s really important that you’re able to commute to our site, so please check the address below before applying:
One Call Insurance Services, First Point, Balby Carr Bank, Doncaster, DN4 5JQ

Good Luck on your application and we hope to hear from you soon!

If you have any further enquiries or would like to have more of a chat about what we can offer, please contact