Parts Telesales

Service Manager - Role Overview

We are excited to recruit a Service Manager to join one of the UK's fastest growing motor groups.

For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors, as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.

• Manage the work‑flow and profitability of the department.
• Manage the team, including Service Advisors, Workshop Technicians and Parts staff.
• Identify service needs and requirements of the customer.
• Establish understanding and an agreement with the customer of work required and agree time frames.
• liaise with the workshop to determine vehicle completion times and relay any information.
• Ensure the team regularly updates the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Support with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Understand and ensure all objectives are fully achieved.

• Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
• Excellent Customer Relations.
• Proficiency in analysing reports and managing costs.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Previous experience in a similar role within the motor industry is essential.

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.