Resident Welfare Officer

Resident Welfare Officer

Annual salary: up to £28,917.00 per annum, plus a company car.

Location:

Bradford, Huddersfield, Doncaster, Barnsley and Halifax.

Contract:

Full‑time, FTC.

We are looking for dedicated and compassionate Resident Welfare Officers who help vulnerable individuals avoid homelessness and move into settled accommodation.

The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well‑being needs. The role is field‑based and requires a full UK driving licence and a company car to cover the required patch.

• Conduct face‑to‑face support sessions covering health, finance, repairs and the move‑on process.
• Identify and report safeguarding concerns.
• Keep detailed records and report incidents when necessary.
• Manage your own diary efficiently, working independently.
• Oversee a portfolio of properties, ensuring maintenance and repairs are reported and completed.
• Carry out general cleaning and ensure quick turnaround of properties when service users move out.
• Check completed maintenance work and plan further support needs.
• Assist service users with appointments and other essential tasks.
• Arrange food parcels and other necessities.
• Maintain strong working relationships with probation services, liaising with them weekly.

• Experience working with vulnerable individuals or in a housing/welfare support role.
• Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face‑to‑face and by phone/email.
• Ability to manage multiple responsibilities while maintaining a high standard of service.
• A proactive, compassionate and empathetic approach to problem‑solving.
• Full UK driving licence (company car provided).
• Strong organisational skills and the ability to work independently.

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day.
• Volunteering leave – paid volunteering in the community.
• Staff perks with Mears Rewards (discounts up to 10% on groceries, holidays, eye‑test vouchers and share‑save scheme, etc.).
• Family‑friendly policies.
• Company car and fuel card.

Applicants must be aged over 21, hold a UK driving licence held for over 3 months and have fewer than 9 points. Background, identity, security clearance and BPSS checks will be required, and relevant documents (proof of address, references, valid passport and proof of UK residence) must be provided.

Apply below or contact Beth Dunford at

Mears Group is committed to fostering a diverse and inclusive environment and is a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We support the Armed Forces Covenant and hold a Gold Award in the Defence Employer Recognition Scheme.