Ward Clerk - Ridgeway Ward

Employer Dorset County Hospital NHS Foundation Trust Employer type NHS Site Dorset County Hospital Town Dorchester Salary £24,465 Pro Rata Per Annum Salary period Yearly Closing 14/01/2026 23:59

NHS AfC:
Band 2

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Job overview

We are looking for an organised and proactive Ward Clerk to provide high-quality clerical and administrative support to our busy ward team. You will be the first point of contact for patients, visitors, and staff, ensuring e

Join our dedicated team at Dorset County Hospital NHS Foundation Trust and play a vital role in supporting the smooth running of our wards.

Main duties of the job

• The post holder provides general non-clinical advise, information, and guidance to patients, clients, relatives, and carers as appropriate, ensuring efficient administrative support to the clinical team.
• Use hospital computer systems effectively to ensure accurate and timely recording of patient information and maintain record-keeping functions.
• Ensure filing and documentation with patient case notes comply with trust and departmental standards.
• Maintain clerical systems and uphold strict confidentiality in line with Health Records Operational Policy and Record Keeping Standards.
• Handle telephone and face to face enquiries from patients, relatives, and staff professionally, consulting clinical staff when necessary.
• Attend and participate in ward meetings as required.
• Work collaboratively within the team to provide cross-cover and support colleagues.
• Organise and complete tasks to required standards within agreed time frames
• Perform general administrative duties, including emailing, photocopying and maintaining documentation
• Actively contribute as a team member and participate constructively in the annual appraisal process

Working for our organisation

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.

Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person specification Knowledge & Experience

• Previous experience within a clerical capacity
• An understanding of the meaning of confidentiality and the requirement for this to be maintained
• Previous experience working with Patient Administration Systems

Education, Qualifications & Training

• Educated to GCSE level or equivalent, including English and Maths.

Skills & Abilities

• Evidence of keyboard skills
• Evidence of ability to work on own initiative but also as part of a team
• Ability to prioritise workload
• Evidence of ability to work within specified standards and timescales
• Evidence of ability to communicate with all levels of staff and members of the general public

Our Mission

Outstanding care for people in ways which matter to them.

Our Vision

Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.

Our Values

We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.

For more information, please use the link below to read our joint strategy for Dorset County Hospital and Dorset Healthcare.

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY…