Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

Join to apply for the Administrator role at Mears Group PLC.

Contract: Full-time, Permanent

Hours: 42.5 hours per week, Monday – Friday, 8:00am-5:00pm

Salary: Up to £27,077.51 per annum

Location: Tower Hamlets

We are looking for a confident and organised Administrator to join our dedicated team in Tower Hamlets. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

• Provide administrative support to the Operational team and Partnering Manager.
• Engage with colleagues, residents, and external stakeholders professionally via phone and email.
• Raise and process orders, ensuring correct certification for each property.
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date.
• Produce reports for management, including profit percentages and performance updates.
• Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery.
• Support the team with scheduling, record‑keeping, and general administration.

• Strong IT skills, including Microsoft Office and job management systems.
• Good telephone manner.
• Excellent communication skills.
• Previous experience or background in administration.
• Background in repairs and maintenance.
• Experience in call handling.

• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work.
• Volunteering Leave – paid volunteering in the community.
• Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, plus much more.
• Family friendly policy.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne –

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved a Gold Award in the Defence Employer Recognition Scheme, as well as an Endorser Award for the Career Transition Partnership.

We invite applicants to voluntarily share their background information during the application stages to help us better understand diverse experiences. These questions are optional and will not impact your ability to apply.

In our continued effort to promote social mobility, we use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.