Helpline Advisor
Job in
Dover, Kent County, CT16, England, UK
Listed on 2025-12-15
Listing for:
Morgan Jones Recruitment Consultants
Full Time, Part Time
position Listed on 2025-12-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Helpline Advisor
Location:
Dover (9 minutes from station, free parking available)
Contract:
Permanent
Hours:
35 hours per week (rotational shifts between 8am–8pm)
Salary:
Starting at £25,710, rising to £28,670 after 6 months
Our client is seeking compassionate and professional Helpline Advisors to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others.
About the Role:
You’ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role).
Key Responsibilities:
* Handle inbound support calls with empathy and professionalism
* Escalate safeguarding issues appropriately
* Signpost callers to relevant departments and services
* Maintain accurate records and meet performance standards
What We’re Looking For:
* Previous experience in a call centre or customer service role preferred
* Awareness of safeguarding practices beneficial
* Excellent verbal communication and listening skills
* Ability to work flexibly across rotating shifts
* Strong attention to detail and time management
Training & Benefits:
* 5-week training programme (classroom and supported calls)
* Hybrid working available after 3 months (typically 1 day/week in office)
* 8% non-contributory pension
* Extra annual leave per year of service (up to 5 years)
* Perkbox rewards and £500 referral bonus
About Morgan Jones:
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