×
Register Here to Apply for Jobs or Post Jobs. X

Helpline Advisor

Job in Dover, Kent County, CT16, England, UK
Listing for: Morgan Jones Recruitment Consultants
Full Time, Part Time position
Listed on 2025-12-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below

Job Title: Helpline Advisor

Location: Dover (9 minutes from station, free parking available)

Contract: Permanent

Hours: 35 hours per week (rotational shifts between 8am-8pm)

Salary: Starting at £25,710, rising to £28,670 after 6 months

Our client is seeking compassionate and professional Helpline Advisors to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others.

About the Role:

You’ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also elevate safeguarding concerns and maintain service KPIs (note: this is not a sales role).

Key Responsibilities:
  • Handle inbound support calls with empathy and professionalism
  • Escalate safeguarding issues appropriately
  • Signpost callers to relevant departments and services
  • Maintain accurate records and meet performance standards
What We’re Looking For:
  • Previous experience in a call centre or customer service role preferred
  • Awareness of safeguarding practices beneficial
  • Excellent verbal communication and listening skills
  • Ability to work flexibly across rotating shifts
  • Strong attention to detail and time management
Training & Benefits:
  • 5-week training programme (classroom and supported calls)
  • Hybrid working available after 3 months (typically 1 day/week in office)
  • 8% non-contributory pension
  • Extra annual leave per year of service (up to 5 years)
  • Perkbox rewards and £500 referral bonus
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)

Job Posting Language
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
Salary