Property Block Manager

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover. This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office‑based but involves regular site visits and client interactions.

The Client manages a diverse portfolio of residential flats and mixed‑use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.

• Oversee the management of residential blocks and mixed‑use properties, ensuring compliance with all relevant legislation and industry standards.
• Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
• Conduct regular site inspections and liaise with contractors for maintenance and repairs.
• Prepare and manage service charge budgets, ensuring transparency and accuracy.
• Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
• Ensure health & safety compliance and risk assessments are up to date.
• Handle disputes and complaints professionally, including dealing with challenging individuals.
• Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
• Maintain strong relationships with clients, fostering trust and long‑term partnerships.
• Stay ahead of statutory changes and, in particular, guide clients through the minefield of fire regulations, ensuring compliance and best practices.

• Previous experience in residential block management is essential.
• Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
• Strong understanding of leasehold property management, service charges, and relevant legislation.
• Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
• Highly organised with strong problem‑solving abilities.
• Ability to work independently and proactively in a fast‑paced environment.
• Proficient in property management software – experience with MRI Qube is desirable.
• Full UK driving licence and willingness to travel for site visits.
• Some out of office hours working in regards to attending residents meeting and AGM.

• A dynamic and supportive work environment with a varied portfolio – never a dull moment!
• Competitive salary based on experience and qualifications.
• Career progression opportunities, including potential leadership roles.
• Ongoing professional development and training support.
• Office‑based role in Dover, serving the local community.

If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well‑established company, we’d love to hear from you!