Operations Manager

Operations Manager - Dover Office

We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.

Key Responsibilities :

• Lead and manage the department to ensure efficient operations
• Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities
• Drive initiatives to enhance the knowledge base within the teams
• Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy
• Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems
• Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide
• Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets
• Oversee departmental systems automation to enhance efficiency and accuracy
• Establish and maintain operational customer relationships with new and existing clients
• Ensure adequate shift coverage for the Dover 24 / 7 shift system, including managing the weekend on-call TL rota

If you are a proactive leader with a passion for developing teams and driving business success, we invite you to apply for this exciting opportunity.

• A good level of numeracy and literacy to confidently present to colleagues
• Relevant industry qualifications

• 3+ Years experience
• Proven experience as an operations manager, ideally in the Dover port area

• Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite
• Use & understanding of port linked inventory systems + GVMS

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Detail-oriented with a commitment to accuracy
• Ability to work independently and as part of a team
• A customer-focused mindset and a dedication to providing exceptional service
• Proactive and confident
• Completes personal goals (Agreed with line manager)
• Relevant industry qualifications