Travel Insurance Consultants

Use your excellent rapport‑building and listening skills to quickly connect customers with products and services that enhance their holiday experience.

Use empathy and initiative to resolve issues quickly, creating an epic customer experience.

Be the voice of Holiday Extras talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must.

Become a product expert and brand ambassador developing in‑depth knowledge of our range of insurance products and services. Every conversation helps us better understand our customers and their trips so we can make tailored recommendations and deliver trusted, great‑value products that enhance every journey.

Play an important part in achieving our strategic goal “Personalised Extras for Every Holiday”, becoming the number one place for customers to prepare for their trip.

Receive full training and support from our dedicated Contact Centre Trainers. Starting with a 3‑week induction programme designed to give you the knowledge and confidence you need to be successful in the role, followed by weekly 1‑to‑1 coaching and mentoring to support your continual development.

Learn and use cutting‑edge tech including your own Apple Mac Book from day 1 as well as access to the Google Workspace suite and other apps. If you’ve never used these before – we’ll show you how.

Be part of a supportive, thriving, one‑team environment where our values are embedded – we celebrate success together with our Group Profit Share Bonus Scheme as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture here.

Prior contact centre experience is not necessary although we're ideally looking for people who:

• have previously worked in a customer‑facing role (retail hospitality or similar)
• stay positive under pressure and adapt quickly in a fast‑paced environment
• have a great attention to detail
• love helping people and take pride in delivering an effortless experience
• have no trouble multitasking
• are curious, open to feedback and always keen to learn
• want to grow their career or take on a new challenge

FYI: there are service targets associated with the role, but you will be given all the training and support you need to help you achieve these. This is the perfect chance to start your career with us, learn new skills and enhance your existing ones. No matter where you are in your career you’ll be joining an awesome team of experts – all here to support you and help each other deliver a world‑class service to our customers.

Sales Experience, Time Management, Marketing, Customer Service, Communication skills, Retail Sales, Business Management, Outside Sales, Telemarketing, Insurance Sales, Medicare, Phone Etiquette.

At Holiday Extras we sell everything but the holiday. Using innovative technology we provide great value travel extras and UK Breaks with an unrivalled experience to over 8 million travellers a year. With over 40 years experience there’s nothing our team of travel experts doesn’t know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel.

We’re looking for customer‑focused people to join our Insurance team and become experts at helping our customers find the best products and services that make travelling easy, simple and fun. We’re searching for diverse perspectives and big ideas from people who are curious and keen to learn!

This role is a great opportunity to build knowledge of the business, strengthen your skills and develop personally and professionally. You’ll gain insight into how different teams work and where your strengths and interests lie so when opportunities come up internally you’ll already have the experience and understanding to take that next step with confidence.

• A world of perks: 25 days holiday, your birthday off, enhanced parental leave, life assurance, pension and discounts on everything from cinema tickets to holidays.
• Wellbeing focus:
  Employee Assistance Programme, mental…