Administrative Specialist II Board Liaison​/Credentialing​/Licensing

Goodwill® Staffing Services

Administrative Specialist II

Board Liaison/Credentialing/Licensing

Dover, DE, $16.70/Hour, Full-Time

Temporary Assignment through Goodwill® Staffing Services

Position Overview

We are seeking a highly organized, detail-oriented, and customer-focused Administrative Specialist II to support the administration and regulation of licensed professionals across Delaware’s Boards and Commissions. This position serves as a critical administrative and regulatory resource responsible for supporting professional licensing, renewals, board operations, compliance activities, investigations, complaints, audits, and disciplinary processes affecting thousands of licensees across multiple professions and industries.

This role requires a strong administrative professional who can effectively manage complex workloads, navigate competing priorities, interpret and apply regulations and procedures, and provide exceptional service to licensees, board members, stakeholders, and the public. The successful candidate must exercise sound judgment, maintain confidentiality, and demonstrate the ability to work independently in a fast-paced regulatory environment.

What You’ll Do Regulatory and Licensing Administration

• Support the administration of professional licensing and renewal processes for multiple Boards and Commissions.
• Review, process, and maintain licensing records and documentation in accordance with applicable laws, regulations, policies, and procedures.
• Assist with the coordination and tracking of licensure applications, renewals, audits, complaints, investigations, and disciplinary actions.
• Research and apply state laws, rules, regulations, policies, and procedures to ensure accurate processing of regulatory activities.
• Respond to inquiries from licensees, applicants, board members, attorneys, investigators, employers, and the public regarding licensing and regulatory matters.
• Maintain accurate records and documentation related to board and licensing activities.

Board and Commission Support

• Coordinate and support meetings for Boards and Commissions.
• Prepare meeting agendas, board packets, presentations, reports, and supporting documentation.
• Record, prepare, and maintain official meeting minutes and related records.
• Schedule meetings and coordinate participation of Board members, state employees, and other stakeholders.
• Prepare conference rooms and manage virtual meetings utilizing Microsoft Teams, Zoom, and other communication platforms.
• Track board actions, decisions, and follow-up activities.

Administrative Operations

• Establish, maintain, and monitor tracking systems to ensure timely completion of assignments, projects, and regulatory processes.
• Analyze administrative processes and recommend improvements to increase efficiency and effectiveness.
• Maintain electronic and physical filing systems to ensure accurate and accessible records management.
• Coordinate workflow and priorities while monitoring deadlines and regulatory requirements.
• Provide administrative support for operational functions and special projects as assigned.
• Keep management informed of emerging issues, project status, and accomplishments.

Customer Service and Communication

• Serve as a primary point of contact for licensing and regulatory inquiries.
• Provide professional and courteous assistance to customers while resolving complex issues and concerns.
• Explain agency services, licensing requirements, regulations, policies, and procedures to stakeholders.
• Draft correspondence, reports, and other business communications.
• Maintain positive working relationships with board members, state agencies, licensees, and the public.

What We’re Looking For Required Experience

• Experience performing advanced administrative support duties in a professional…