Family Support Worker

Family Support Worker

Salary: 28,000
Location: Birmingham (Residential Family Assessment Setting)
Shifts: 13 shifts over 4 weeks (6 nights / 7 days), incl. alternate weekends

About the Home Setting

This role is based in a beautiful 8-apartment residential family assessment service. Each family lives in their own fully self-contained apartment, creating a safe, homely and dignified environment. The service supports families referred by local authorities across Birmingham, Worcester, Hereford and Somerset.

Who You'll Be Supporting (Clients)

You will work directly with:

• New parents needing guidance and support
• Families with older children where additional parenting capacity support is required
• Families experiencing challenges such as:
• Substance misuse
• Mental health difficulties
• Domestic abuse
• Low parenting confidence / first-time parenting support

Families stay for 16-week placements, during which you help them develop routines, confidence and long-term independence.

Role Overview

As a Family Support Worker, you will work within the residential home to:

• Support parents with daily routines, feeding, hygiene, safety and bonding
• Observe parenting practices and provide strengths-based guidance
• Help families adjust, settle and feel safe in the home environment
• Maintain safeguarding standards and escalate concerns appropriately
• Build positive relationships while maintaining professional boundaries
• Work collaboratively with social workers and multi-agency partners
• Promote independence to prepare families to transition back into the community

Requirements

• NVQ Level 3 (or willingness to complete it)
• Strong transferable skills from care, education, housing, early years, community or support backgrounds
• Empathy, resilience, calm approach and excellent communication skills
• Ability to work long day shifts (8am-8:30pm) and waking nights (8pm-8:30am)
• Availability for every other weekend

Benefits

• 28,000 salary
• Private healthcare
• 25 days holiday + bank holidays
• Birthday off
• Employee Assistance Programme
• Free parking
• Electric charging points
• Pool car available for supporting families

Interview & Submission Process

• Multiple CVs can be submitted via one email
• Interviews arranged within 72 hours of CV submission
• Face-to-face interview at the home with Q&A session