Call Center Agent - UAE

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up with customers as needed
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Identify and escape issues to the appropriate departments when necessary
• Achieve individual performance targets and contribute to team goals

• Fluency in Arabic and English (both spoken and written)
• Age below 25 years (as of application date)
• Strong interpersonal and problem-solving skills
• Basic computer literacy and familiarity with CRM systems is a plus