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Customer Service Rep Bilingual

Chinese Arabic-Speaking Game Customer Support

Job in Dubai, Dubai, UAE/Dubai
Listing for: ONEMT Middle East FZ-LLC
Full Time position
Listed on 2025-12-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 120000 AED Yearly AED 60000.00 120000.00 YEAR
Job Description & How to Apply Below

Job Responsibilities

  • Coordinate with the local Arabic game customer support team; collect, filter, and analyze player suggestions, bug reports, complaints, and cheating-related issues, and report findings to the corresponding departments at the headquarters.
  • Assist the business lead with operational support tasks, including liaising with the HQ operations and development teams, improving local CS processes, supporting CS platform optimization, enhancing risk control, and developing player engagement plans for the Arabic market.
  • Support the business lead in training-related tasks for the local Arabic CS team, including creating and executing training plans.
    • Salary

    7,000–10,000 AED

    Working Days

    Sunday–Thursday

    Working Hours

    9:00–18:00

    Location

    Dubai Internet City

    Benefits

    Lunch allowance, team-building activities, company gatherings, holiday benefits, birthday benefits, paid annual leave, round-trip air tickets, attendance bonus, maternity benefits, marriage benefits, and more.

    Requirements
  • Gaming experience.
  • Strong communication and comprehension skills.
  • Excellent execution, analytical, and summarization abilities.
  • Degree in Arabic language; strong English listening, speaking, reading, and writing skills.
  • Willing to develop long-term in Dubai.
  • Strong stress tolerance, high efficiency, responsibility, and teamwork skills.
    • #J-18808-Ljbffr
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