Customer Care Assistant

The role

• Processing partner orders through email and phone, determining delivery time, method of transportation depending on product availability, promotions, seasonality, order optimization (upsell), sales policy, and import rules.
• Update partners on order changes (lead time, product availability, shelf life).
• Assist partners with customer care inquiries.
• Generate sales leads that become new clients on Salesforce CRM.
• Identify and analyze client needs to ensure satisfaction, give product/service information, and address issues efficiently and accurately.
• Credit-Debit Note/Claim registration and follow-up using Salesforce CRM.
• Coordinate with internal and third‑party stakeholders to provide exceptional service, efficiently address client issues, and maintain high customer satisfaction.

• Bachelor’s degree and at least 3 years in a similar role.
• Experience in customer assistance and SAP is mandatory.
• Proven history of exceeding quotas.
• Skilled in email and phone handling, active listening, and CRM/ERP systems (SAP, Salesforce).
• Customer‑oriented and adaptable to diverse personalities.
• Excellent communication and presentation skills.
• Ability to multi‑task, prioritize, and manage time effectively during peak and seasonal periods.
• Team player, methodical, proactive, event coordination experience, and fluency in English.