Customer Success Manager

We need a Customer Success Manager who can build trusted client relationships, ensure seamless onboarding, and help customers achieve long-term success with Quecko.

Location: Dubai Remote Department: Customer Success / Operations Employment Type: Full-time

We need a Customer Success Manager who can build strong relationships, understand client needs deeply, and ensure they achieve maximum value from our products and services. You will be the primary point of contact for customers; guiding onboarding, resolving issues, gathering feedback, and working closely with internal teams to deliver an exceptional experience end-to-end.

This is a high-impact role ideal for someone who loves solving problems, communicating clearly, and turning customers into long-term partners.

• Own the customer relationship lifecycle — onboarding, adoption, retention, and expansion.
• Understand each client’s goals and challenges to ensure they get maximum value from Quecko’s solutions.
• Serve as the main point of contact for customer inquiries, escalations, and support coordination.
• Conduct regular check-ins, product walkthroughs, and strategy sessions with clients.
• Analyze customer usage patterns and identify opportunities to improve engagement or upsell additional services.
• Collaborate closely with Product, Engineering, and Sales teams to address customer needs and drive continuous improvement.
• Maintain organized documentation of customer interactions and progress.
• Track success metrics, build reports, and contribute insights for product and process enhancements.

• 3+ years of experience in Customer Success, Account Management, or client-facing roles.
• Excellent communication and interpersonal skills, with the ability to build trust quickly.
• Strong problem-solving mindset and ability to remain calm under pressure.
• Experience working with digital products, SaaS, or tech-based services preferred.
• Ability to manage multiple accounts simultaneously while maintaining high attention to detail.
• Strong organizational skills and a customer-first mindset.
• Familiarity with CRM tools (Hub Spot, Salesforce, etc.) is a plus.

• Experience in Web3, blockchain, fintech, or emerging tech industries.
• Background in project management or customer onboarding processes.
• Ability to translate technical concepts into simple, customer-friendly language.

• Join a fast-growing company that values innovation, customer experience, and long-term partnerships.
• Work closely with cross-functional teams and influence product evolution.
• Competitive compensation, supportive culture, and growth opportunities.
• Autonomy, flexibility, and a people-first work environment.

Send your resume and a short note about why you’d be a great fit to hr  with the subject line: “Customer Success Manager Application [Your Name]”