More jobs:
Customer Experience Executive; Arabic Speaker
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-01
Listing for:
Emarat Technology Solutions FZ LLC
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible manner
- Routing the issue to correct team by understanding the issue properly
- Should act as a first point of contact for customers for all issues related to emaratech service support.
- Gathers and Records accurate service support incident information
- Listens and understands customers’ concerns; provides required guidance and information using the available resources
- Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
- Performs primary investigation in all issues received
- Follows up on escalated and re – assigned service support requests and tickets
- Identify the solutions and contributes to the knowledge base and utilizes it as required
- Provides service health feedback based on received requests and tickets
- Minimum Diploma graduate or equivalent required
- Knowledge of ITIL Foundation
- Minimum 2 years of customer service
- Experience in working on Service Management Systems
- Fluent in Arabic
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×