Customer Support Manager

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everyday better
!

Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Lead Customer Support Teams:
  Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
• Oversee Performance:
  Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
• Stay Ahead of Trends:
  Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
• Drive Strategy:
  Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
• Build a High-Performing Team:
  Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
• Champion Customer Feedback:
  Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
• Data-Driven Insights:
  Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality

• A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
• A proactive team player who’s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
• 7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
• Proven experience in an e-commerce or startup setting
• Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
• An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
• Hands-on approach and the ability to navigate and lead within complex operational environments
• Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
• Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer’s perspective
• Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
• Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
• Proficiency with technology, including software applications, computer systems, and phone systems

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

• One-day extra vacation on your birthday with our Just Holiday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

• Ignition of the hero in you through our ‘Just Heroes’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really…