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Customer Support Officer

Job in Dubai, Dubai, UAE/Dubai
Listing for: Resumecampus
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities
  • Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
  • Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
  • Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
  • Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
  • Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
  • Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
  • Team

    Collaboration:

    Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
  • Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.
  • Qualifications
    • High school diploma or equivalent (Bachelor's degree in a related field is a plus).
    • Previous experience in a customer support role is preferred but not mandatory.
    • Excellent communication skills, both written and verbal.
    • Empathetic and patient approach to handling customer inquiries and complaints.
    • Strong problem-solving skills and the ability to think on your feet.
    • Proficiency in using customer support software and tools.
    • Ability to work well in a team and adapt to a fast-paced environment.
    • Strong attention to detail and organization.
    Benefits
    • Competitive salary.
    • Health and dental insurance.
    • Professional development opportunities.
    • Friendly and collaborative work environment.
    • Opportunities for career growth within the company.
    How to Apply

    If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

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