Operations Support Executive; Arabic Speaker

Operations Support Executive (Arabic Speaker)

Join  as an Operations Support Executive. You'll handle customer queries, support, and documentation across all digital platforms, ensuring client satisfaction.

• Communicate with clients via phone, chat, email, and in‑app messaging to provide product and service information.
• Resolve product or service problems by clarifying complaints, identifying root causes, recommending solutions, and following up to ensure resolution.
• Process contracts and legal documents, modify client packages/orders, and update our ticket‑system records.
• Record every customer interaction, transaction, comment and complaint in the CRM.
• Escalate complex issues via the appropriate internal channels and maintain a high level of customer satisfaction.

• A minimum of secondary education.
• Preferably an undergraduate degree in business or related field.
• 1‑2 years of experience in a customer support or operations role.
• Familiarity with ticketing systems and best customer‑support practices.
• Excellent verbal and written Arabic communication skills.
• Strong organizational, problem‑solving, multitasking, patience, flexibility, enthusiasm, and empathy.

• Fast‑paced, high‑performing team.
• Multicultural environment with over 60 nationalities.
• Competitive, tax‑free salary.
• Comprehensive health insurance.
• Annual air‑ticket allowance.
• Employee discounts with multiple vendors.
• Rewards & recognition program.
• Learning & development opportunities.

Bayut & Dubizzle are equal‑opportunity employers committed to diversity and inclusion.

#UAEBayut

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Customer Service