Position Overview:
We are in search of a diligent and professional Customer Service Officer who will be responsible for handling client communications, providing solutions to their concerns, and guaranteeing top-notch service. The candidate must possess superb communication, problem-solving abilities, and a strong customer-oriented approach.
Role Objective:The Customer Service Officer will be responsible for giving quick and efficient support to customers, taking care of the complaints, keeping the records properly, and making sure that everybody is happy. This position is a very important one in keeping the company’s reputation for dependability and professionalism.
Key Responsibilities:Customer inquiries
, complaints, and service requests need to be answered and handled professionally, and the maintenance of the CRM system will also be part of the job. The duties will also include cooperation with other departments to find the best solution for the client’s problem.
Employers prefer the applicants to be equipped with excellent communication
, interpersonal, and conflict management abilities. Other necessities include being proficient with MS Office, CRM tools, multitasking, being detail-oriented, and ability to keep one’s cool during stressful situations.
The role demands punctuality, professionalism, adaptability, and the ability to work in a fast-paced environment. Candidates are expected to maintain positive client interactions while supporting internal teams and meeting performance goals.
Professional Environment:This position offers a dynamic and supportive office environment in Dubai where teamwork
, efficiency, and client satisfaction are highly valued. Employees are encouraged to contribute ideas and enhance service quality continuously.
Interested candidates may send their CV to with the subject line "Application – Customer Service Officer – Dubai".
About Us:Hired HR Solutions is a leading recruitment agency in Dubai, UAE, specializing in connecting qualified professionals with top employers. We provide a supportive work environment, career development opportunities, and help organizations build effective teams.
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