Customer Experience & Complaint Resolution Lead

A leading customer care firm is seeking a Manager – Customer Complaint Management to enhance customer satisfaction and lead complaint resolution. The ideal candidate will have 4–6 years of experience in this field, strong analytical and communication skills, and the ability to implement process improvements. You will collaborate with cross-functional teams, prepare performance reports, and ensure compliance with best practices.

This role is crucial for driving service efficiency and ensuring a high standard of customer care.
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