Customer Experience Executive; Arabic Speaker

Customer Experience Executive (Arabic Speaker) Responsibilities

• Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers' concerns in the quickest possible manner.
• Routes the issue to correct team by understanding the issue properly.
• Acts as the first point of contact for customers for all issues related to emaratech service support.
• Gathers and records accurate service support incident information.
• Listens and understands customers' concerns; provides required guidance and information using available resources.
• Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as required.
• Performs primary investigation of all issues received.
• Follows up on escalated and re‑assigned service support requests and tickets.
• Identifies solutions and contributes to the knowledge base, utilizing it as required.
• Provides service health feedback based on received requests and tickets.

• Minimum diploma graduate or equivalent.
• Knowledge of ITIL Foundation.
• Minimum 2 years of customer service experience.
• Experience in working on Service Management Systems.
• Fluent in Arabic.

Entry level

Full‑time

Other

IT Services and IT Consulting