Customer Service Executive

Customer Interaction Excellence:

The Customer Service Executive will serve as the primary point of contact for patients and clients, ensuring that every interaction is handled professionally and efficiently. This role requires the ability to communicate clearly, understand customer needs, and provide timely assistance while maintaining a calm and respectful approach in all situations.

The position demands managing incoming calls, responding to inquiries, and offering detailed information regarding clinic services. The candidate must maintain strong coordination between internal departments and clients, ensuring that communication flows seamlessly and patient needs are met without delays or confusion.

The position incorporates developing good rapports with the customers by giving trustworthy support
, knowing their worries, and offering the right solutions. The person chosen will have to arrange an inviting atmosphere for both newcomers and regular patients, making sure that the whole process they go through is one of professionalism and care.

The Customer Care Representative will be in charge of booking appointments, keeping customer records up to date accurately, and making sure that customer relationship management systems are updated with the most recent data. This position calls for the utmost organization in order to both streamline day-to-day activities and preserve documents with total precision.

The role demands a high level of problem-solving skills to tackle customer complaints, to solve issues quickly, and when required, to transfer cases to higher authorities. The person selected should not only be aware of the need for providing first‑class service but also take the lead in the advancement of process innovations that add value to the patient experience overall.

The role requires maintaining close coordination with doctors, nurses, and administrative teams to ensure that patient appointments, follow‑ups, and service requests are handled promptly. The candidate must maintain confidentiality, respect clinic protocols, and manage communication sensitively and professionally.

Candidates meeting the requirements may apply by sending their updated CV to with the job title mentioned in the email subject line.

Steps Polyclinic is a trusted healthcare provider dedicated to offering high-quality medical services with compassion, integrity, and professionalism. Our team focuses on delivering patient-centered care, ensuring that every individual who walks through our doors receives the best possible experience supported by modern facilities and skilled professionals.