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Assistant - SAM Customer Relationship
Job Description & How to Apply Below
Job Purpose
To ensure timely action of collection helpdesk activities on daily basis such that it improve the overall efficiencies of the SAM unit.
Key Responsibilities- To ensure proactively & accurately block of CASA to avoid any financial loss
- To ensure proactively & accurately release of CASA to reduce complaints from the customer(s)
- To coordinate with the different stakeholders within the bank ensuring immediate block on card accounts to minimize the risk/loss of balance/outstanding
- To ensure proactively block on salary stop, ESOB, over dues block & track drop notified by SAM as well as Operations unit
- Timely response on mails received from different stakeholders such as CRU, Branches, ROA, and GBO etc.
- Handling Walk In customers efficiently and resolving the inquires instantaneously to improve the customer satisfaction
- Proactively closing the Unison inquires with the stipulated time
- Proactively record keeping of customer correspondences without fallbacks which are related to STL, Cheques, request letter etc.
- Performing all ADHOC activities related to SAM or other DIB stakeholders
- Be alert to early warning signals and report them to direct supervisor for immediate further action
- Ensure Strick compliance with DIB policies & procedures and CBUAE regulations
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