Customer Service​/Executive

As a Customer Experience Executive, you will be the face of the venue, responsible for creating a vibrant, welcoming, and well‑organized environment. You will play a key role in ensuring smooth daily operations, delivering exceptional customer experiences, and maintaining high energy on the floor.

• Customer Engagement
  • Welcome guests warmly and manage walk‑ins and bookings
  • Create a positive and energetic first impression
  • Ensure every guest feels comfortable, excited, and well‑guided
• Operations & Flow Management
  • Manage session flow and ensure activities start on time
  • Handle crowd movement efficiently and confidently
  • Maintain safety standards and operational discipline
• Customer Experience & Support
  • Monitor guest experience throughout their visit
  • Resolve issues calmly and professionally
  • Ensure a fun, safe, and enjoyable environment
• Technical & Operational Support
  • Handle basic system or equipment issues
  • Report technical concerns to the relevant team promptly
• Sales & Upselling
  • Promote add‑ons, extensions, and in‑house offerings naturally
  • Encourage repeat visits and enhanced experiences
  • Contribute to overall revenue growth through ethical upselling
• Team Collaboration
  • Work closely with colleagues to ensure smooth daily operations
  • Support team members during peak hours
  • Maintain a positive and professional work culture

• Bubbly & Energetic – naturally cheerful and full of positive energy
• Confident with Crowds – comfortable speaking to groups and handling busy environments
• People‑Oriented – loves interacting with customers and creating memorable experiences
• Presentable & Well‑Spoken – professional appearance and clear communication
• Quick Thinker – able to handle situations calmly and efficiently
• Team Player – supportive, reliable, and cooperative
• Adaptable & Flexible – comfortable working evenings, weekends, and busy shifts
• Customer‑Focused Mindset – always puts guest experience first
• Preferably Indians