Telephone Operator

Telephone Operator – Accor

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Company

Description:

Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, yet all share a common ambition: to keep innovating and challenging the status‑quo.

• Receive and answer all calls in a professional, friendly, and efficient manner.
• Maintain clear and effective communication with all departments to ensure smooth service delivery.
• Address guest inquiries politely and courteously, aiming to exceed expectations.
• Greet guests by name when answering calls in line with Accor service standards.
• Stay updated on hotel facilities, services, and local information to provide accurate assistance.
• Utilize Opera guest profile system to maintain awareness of guest preferences and needs.
• Accurately process and record long‑distance call vouchers and update relevant logs.
• Manage wake‑up call requests and deliver them punctually according to established standards.
• Operate the switchboard efficiently, ensuring prompt connection of calls.
• Take and deliver messages for guests and management as per required standards.

• Excellent communication skills and a friendly demeanour.
• Ability to multitask and handle a high volume of calls.
• Strong customer‑service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer‑service role or as a telephone operator is preferred.
• Willingness to work evenings, weekends, and holidays as needed.

• Fully furnished accommodation.
• Friendly working environment.
• Heartist recognition programmes.

• Entry level

• Full-time