Customer Care Representative – Majid Al Futtaim Retail UAE

# Customer Care Representative – Majid Al Futtaim Retail – Dubai, UAEPosted date []  ()»Customer Care Representative – Majid Al Futtaim Retail – Dubai, UAE    

Position Overview  The Customer Care Representative role in Dubai delivers professional, multi-channel customer support by handling inquiries, resolving issues, and processing transactions while ensuring a positive and consistent customer experience. This position collaborates closely with internal teams to meet service standards and performance metrics across retail and e-commerce operations.
Job Details  Country: UAE  City:
Dubai  Industry: Retail  Function:
Customer Support-Client Care  Salary: 6000–9000 monthly (Market estimated)  Gender: Any  Candidate Nationality:
Any  Job Type: Full-time    

Key Responsibilities      Handle customer inquiries across walk-in, phone, and email channels with timely and professional responses    Provide clear and accurate information on products, services, pricing, and company policies    Resolve customer issues by identifying root causes and delivering effective solutions    Manage orders, returns, and exchanges in line with company guidelines    Document all interactions and cases accurately using CRM and support systems    Conduct follow-ups to confirm resolution and maintain high customer satisfaction    Flag recurring issues or service challenges to relevant teams for corrective action    Collaborate with internal departments to ensure a smooth and consistent customer experience    Ideal Profile      Proven customer service experience with strong verbal and written communication skills in English and Arabic    Confident use of CRM and e-commerce systems with strict adherence to data security and confidentiality    Ability to follow internal processes and procedures consistently    Strong problem-solving and conflict-resolution skills, even under pressure    Digital savviness with solid knowledge of retail and e-commerce operations    Team-oriented mindset with effective collaboration skills    Why Join Us      Work with a leading regional retail organization known for customer excellence    Be part of a supportive, team-driven environment    Gain exposure to multi-channel customer service operations    Competitive compensation with opportunities for growth    About the Company  Majid Al Futtaim Retail is a leading regional retailer operating supermarkets, hypermarkets, and digital commerce platforms across the UAE.

As part of Majid Al Futtaim Group, the Retail division is committed to delivering exceptional customer experiences through strong service standards, innovation, and a collaborative culture.| Job Title | Customer Care Representative – Majid Al Futtaim Retail – Dubai, UAE ||

Job Description | Customer Care Representative – Majid Al Futtaim Retail – Dubai, UAE  

Position Overview The Customer Care Representative role in Dubai delivers professional, multi-channel customer support by handling inquiries, resolving issues, and processing transactions while ensuring a positive and consistent customer experience. This position collaborates closely with internal teams to meet service standards and performance metrics across retail and e-commerce operations.  Job Details Country: UAE City:
Dubai Industry: Retail Function:
Customer Support-Client Care Salary: 6000–9000 monthly (Market estimated) Gender: Any Candidate Nationality:
Any Job Type: Full-time  

Key Responsibilities    Handle customer inquiries across walk-in, phone, and email channels with timely and professional responses     Provide clear and accurate information on products, services, pricing, and company policies     Resolve customer issues by identifying root causes and delivering effective solutions     Manage orders, returns, and exchanges in line with company guidelines   Document all interactions and cases accurately using CRM and support systems   Conduct follow-ups to confirm resolution and maintain high customer satisfaction   Flag recurring issues or service challenges to relevant teams for corrective action   Collaborate with internal departments to ensure a smooth and consistent customer experience  Ideal Profile   …