Safety Service Engineer - Customer Facing

Overview

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Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The primary function of this role is to generate demand and sell life cycle services for Eaton Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions to targeted customers in Abu Dhabi and Northern Emirates with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.

• Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
• Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent face-to-face visits with customers across the assigned geography to educate the customer on component life cycle aspects.
• Develop intelligence regarding Eaton’s existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
• Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
• Provide support and guidance on service offering portfolio to the authorized service providers within the country.
• Develop timely and accurate service quotations with the help of centralized resources.
• Communicate effectively with external stakeholders including maintenance/engineering/facility managers on site.
• Provide technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, through the current service provider infrastructure within the country.
• Create customer accounts, company registrations, and track and record leads generated.
• Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24/7 on-call duty and respond to emergencies with minimal notice.
• Maintain service log and report of work performed, by self or the service provider network.
• Continuously improve personal, technical, and professional skills to service products to customer satisfaction, keeping current with product technology and demonstrating safety consciousness in equipment handling and procedures at diverse work sites.

• Bachelor’s degree in electrical engineering
• 5+ years of experience in life cycle services sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions

• Emergency Lighting and/or Fire Systems
• Communication, teamwork, problem solving, flexibility/adaptability

• Competitive compensation and benefits package
• Challenging projects in a dynamic collaborative team
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your growth matter – ongoing learning and development opportunities through Eaton University
• We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
• We make your wellbeing matter – health and safety are prioritized

Dubai is a vibrant,…