Engineering System Support Officer

Job Purpose

Emirates Engineering IT Systems section supports our ENGage 2030 vision by managing and enhancing a standardized digital environment. We are transforming Emirates Engineering into a paperless automated and intelligent factory.

Our investment in digital innovation ensures rapid process implementation integration and information sharing. We provide secure efficient management of business functions, automate processes with Robotic Process Automation and leverage data analytics for real‑time insights. Our goal is to deliver smarter, faster, and more cost‑effective solutions across all engineering sections.

The Engineering System Support Officer role involves providing technical assistance and operational support for engineering systems essential to the airline’s functions. It also involves administrative support coordination with IT Engineering, Aircraft Manufacturers, and other vendors to implement client‑server or web‑based engineering and maintenance applications and provide user support, assistance in implementations and maintenance of engineering systems updates including producing user guides and arranging training on required systems and applications.

• Analyze user requirements, assess business impacts and benefits, reengineer business processes, specify additional hardware/software requirements, and provide reports or presentations related to the chosen application.
• Evaluate user training needs, develop training materials, and provide in‑house training for all digital documents on engineering servers.
• Assist in testing and implementing Aircraft Information Support Applications from aircraft engine manufacturers and ensure timely updates of revisions and releases.
• Coordinate with vendors to report and resolve system errors, prioritizing them based on functional criticality and operational impact within contractual resolution time.
• Administer the engineering system applications and manage user profiles for the dedicated business area, including periodic audits.
• Liaise with engineering users to develop new functional requirements, evaluate impact on user productivity vs. costs, and produce user guides.
• Support engineering systems in implementing PC or client‑server based applications, update releases, develop required functionalities, and ensure serviceability of computer‑related equipment and peripherals in EK Engineering.
• Act as a focal point for engineering and IT for system support, liaising with vendors to troubleshoot and fix bugs.

To be considered for the role you must meet the below requirements:

• Degree or honors, 12+ years of schooling or equivalent with 5+ years of experience in a related field is acceptable.
• 2+ years of proven experience in administrative support roles, preferably in an engineering or technical environment.
• Experience in engineering information systems user support, documentation, and developing decision‑support tools for management.
• Knowledge of legal requirements, Air Transport Association standards, aircraft manuals, latest/varied techniques, and computer systems in airline engineering.
• Strong communication skills, written and verbal, with the ability to interact effectively with individuals at all levels of the organization.
• Strong organizational abilities; project management certificates are an asset.

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city.