Service Engineer

Roles and Responsibilities

• Knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls.
• Hands-on troubleshooting and repair of Gas and Liquid Analyzers.
• Knowledge about In-situ and extractive type (Hot Wet & Cold Dry) Analyzers, CEMS.
• Expertise in E+H Liquid and Optical Analytics or EHS (formerly SICK) Gas Analytics will be an advantage.
• Provide training to customers on maintenance, repair, commissioning of Endress+Hauser and EHS Analytics.
• Develop internal competencies of service team through trainings.
• Remote and technical support to customers as and when required.
• Adaptiveness to various industrial environment requirements.
• Travel to customer plant locations for startup and service work.
• Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's / Work Instructions, etc.), FATs.
• Root cause problem analysis & resolution on site using personal as well as internal expertise.
• Is responsible for quality, complaint management, safety, health and environmental aspects within his / her competencies.
• Behaves according to our vision, mission and credo. Follows E+H Code of Conduct.
• Knowledge and use of the EHS Service Software (SOPAS, FLOWGATE and COBIT)

• Bachelors / Associate Degree in Technical Field or Chemicals.
• Experience Microsoft Office.
• Field Experience (Mandatory)
• Safety credentials (Preferred)

• strong technical aptitude.
• taking initiative and ownership for his topics
• assertiveness
• willingness to travel
• ability to abstract and concretize
• Good communication skills and work ethics.
• Understand and ownership of intrinsic aspects of after sales in terms of responsiveness