Customer Happiness Senior Officer

Customer Happiness Senior Officer

Join Dubai Careers - A Smart Dubai Initiative to be a Customer Happiness Senior Officer.

• Develop and implement advanced mechanisms to manage customer inquiries, suggestions, and complaints, ensuring timely responses and high-quality solutions.
• Supervise and coordinate responses to all internal and external stakeholder inquiries across multiple channels (phone, email, in-person, voicemail), ensuring effective collaboration with relevant Library units.
• Design and enhance the customer happiness journey in coordination with the department team, providing continuous improvement recommendations.
• Participate in planning and executing community initiatives and programs aimed at improving the satisfaction of internal and external stakeholders, including evaluating their impact and effectiveness.
• Monitor and ensure the implementation of responses to stakeholder inquiries, complaints, and suggestions, reporting outcomes to senior management.
• Analyze developmental proposals and stakeholder feedback to prepare strategic recommendations for service improvement and customer journey enhancement.
• Oversee the application of customer excellence standards (7-Star Service), ensuring compliance with Dubai Government regulations, guidelines, and best practices.
• Provide technical and supervisory support to the Customer Happiness team to ensure high-quality performance.
• Participate in the preparation and review of customer happiness policies and procedures, ensuring continuous updates and alignment with best practices.
• Perform any other tasks or responsibilities related to the department’s work as assigned by the direct supervisor.

• Bachelor’s degree in Business Administration or equivalent, with a preference for a certification in Customer Service and Happiness.
• 3–5 years of experience in customer service.

• Job Category:
  Administration
• Advertiser:
  Dubai Government
• Educational Level: Bachelor
• Required Nationality: UAE Only
• Monthly Salary:
• Schedule:
  
  Full time
• Job Posting: 16/09/2025
• Unposting Date:
  Ongoing
• Seniority Level: Mid-Senior level
• Employment Type:
  
  Full-time
• Job Function:
  Other
• Industries:
  Government Administration

Mohammed Bin Rashid Library was established in 2016 to develop a knowledge society in Dubai and the UAE and offers free access to a unique collection of books and other knowledge resources. For more information, visit https://(Use the "Apply for this Job" box below). or contact info.