Patient Relations Executive, Discovery Gardens

Overview

Patient Relations Executive, Discovery Gardens, Dubai

Job Requisition . Al-Futtaim Group is a diversified regional business with five operating divisions (automotive, financial services, real estate, retail and healthcare). The group employs more than 35,000 people across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 brands. Our values are respect, excellence, collaboration and integrity.

Role purpose:
Join Health Hub Clinics by Al-Futtaim
, where patient care meets excellence. As a Patient Relations Executive
, you’ll be the first point of contact for patients, ensuring every interaction is warm, professional and seamless. Your role is pivotal in creating a positive healthcare journey—from the first inquiry to the final follow-up.

• Be the face of Health Hub:
  Welcome patients and provide accurate, helpful information.
• Coordinate care:
  Manage appointments, follow-ups, and ensure timely communication.
• Resolve with empathy:
  Handle feedback and complaints professionally, escalating when needed.
• Keep things moving:
  Work closely with clinical and support teams to maintain smooth patient flow.
• Protect trust:
  Maintain patient records and uphold strict confidentiality standards.
• Guide and support:
  Assist with insurance and billing queries, and promote Health Hub services.
• Drive satisfaction:
  Support initiatives that enhance patient loyalty and experience.

• Education:
  
  Bachelor’s degree in Healthcare Administration, Business, or related field.
• Experience:
  
  Minimum 2 years in a patient-facing healthcare role.
• Skills:
  
  Strong communication, multitasking ability, and proficiency in MS Office and healthcare systems.
• Bonus:
  Knowledge of UAE healthcare regulations and insurance processes.

• Values-driven culture:
  Respect, Integrity, Excellence, Collaboration guide everything we do.
• Wellbeing first:
  Wellness days, fitness activations, and preventive screenings.
• Continuous learning:
  Monthly learning calendars, Linked In Learning, and AI Skills Toolkit.
• Career growth without limits:
  Move laterally, diagonally, or vertically across functions and divisions.
• Global exposure:
  Opportunities for cross-business collaboration and international assignments.

• Competitive salary aligned with Al-Futtaim Group standards.
• Comprehensive health insurance, annual leave, performance bonuses, and long-service recognition.
• Employee discounts across Al-Futtaim brands and exclusive offers via Blue Rewards.
• Wellbeing initiatives and preventive care through Health Hub.

We Hear Your Ambition. For over 90 years, the Al-Futtaim Group has brought world-leading brands to the UAE. Health Hub Clinics by Al-Futtaim is a multi-speciality chain with more than 20 clinics in Dubai offering advanced diagnostics, medical expertise, and specialised services. As a part of the Al-Futtaim Group, Health Hub aims to provide world-class quality standards and access to top medical services in a healing environment.

We are a patient-centric organisation that adheres to global best practices to ensure quality of care for every family member. Our core belief is: “
We Hear You.”